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WCCCD adds online chat services


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March 13, 2014
Wayne County Community College District's new online chat service provides students interactive, real-time support from a student services professional.

Online chat adds another point of contact for students to receive fast answers to their questions.

The district already supports a student services hotline, one-on-one support teams available on each campus, dedicated call centers and its student services staff.

Students who need online academic assistance can now access Smart Thinking, a tool that provides real-time online tutoring from educators 24 hours a day from any computer with an Internet connection. Students access the service through their WCCCD-issued web-gate system login.

An additional service allows students to track their progress toward their degree. Degree-Works allows students to view and print completed credits and requirements, including courses taken or in progress, skills assessment test results, transfer credits and more.

A new video-based web service also helps young adults or those seeking to change careers what jobs are available that match their personal interests and passions.

Called Candid Career, the site hosts candid interviews with real-world professionals describing their jobs and career paths to help career seekers determine whether professions are a good fit.

Candid Career also provides career advice, networking opportunities, tips for successful resume writing and interviewing, and an inside look at how social and business trends are affecting a variety of fields.

WCCCD in 2012 launched financial aid TV, an online video service that allowed students to receive comprehensive financial aid assistance with a couple of key strokes.

For more information on these student online tools, visit wcccd.edu or call (313) 496-2600.

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